Creative Experience Specialist [ Customer Service Rep. ]

As a CSR at Mission Crafts, you will support our candle studio, retail operations, product fulfillment and production during our business operations. This role blends customer service, hands-on creative work, and behind-the-scenes support to help ensure every guest has a polished, memorable experience.
Pay Rate: $10.50 per hour + tips
Schedule: Up to 15-25 hours per week, scheduled as needed based on bookings and business needs
Position Start Date: July 20, 2026
Reporting Manager: Marcie Anguiano, CEO
Responsibilities

Greeting guests warmly, check them in, and assist with class flow
Help customers through the candle-making process and answer questions
Ensure fragrances, vessels, dyes, charms, and materials are fully stocked and neatly displayed
Maintain a clean, polished, guest-ready appearance throughout the studio
Assist with setup and support during special events, workshops, and private parties
Other duties as assigned
Production & Back-of-House Support

Assist with production for custom and/or online retail orders (wicking, pouring, cleaning and preparing glassware)
Clean, label, and price inventory for the retail area
Prepare materials for special events and off-site experiences
Create or assemble items needed for workshops, promotions, or events
Keep production areas organized and restocked
Provide general support to always ensure smooth operations
Expectations

Maintain a friendly, professional, helpful team-centered, and customer-centered attitude
Follow safety protocols during all candle-making and production tasks
Be reliable, punctual, and willing to learn
Weekend availability required; weekday shifts assigned as needed
Benefits

FREE unlimited candles for all MCLLC employees
20% off candle making for family and friends
Flexible Schedule
Company Description

Mission Crafts is a San Antonio-based fragrance studio and candle-making experience founded in 2019 by Marcie Anguiano. Inspired by South Texas culture, botanicals, and artisan craftsmanship, we specialize in hand-poured candles, custom fragrances, and immersive scent experiences. Guests can visit our interactive candle bar to design their own signature scent, participate in creative workshops, or shop our curated collection of candles, room sprays, and fragrance gifts. We also partner with businesses, event planners, and individuals to create custom-branded scent products for weddings, corporate gifting, and special occasions. At Mission Crafts Chandlery, every fragrance tells a story—blending creativity, culture, and community into a one-of-a-kind sensory experience.

#J-18808-Ljbffr