On-Site CX Team Lead — Elevate Customer Experience

Walters Recycling & Refuse, Inc. in the Minneapolis–Saint Paul area is seeking a Customer Experience Team Lead to oversee daily customer service operations on-site.
You will guide a team of representatives across phone, email, and digital channels to deliver timely, accurate, and friendly support while maintaining Walters’ safety and integrity standards. The role requires strong leadership, communication, and analytical skills to monitor metrics, drive improvements, and collaborate with

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