Director, Client Solutions Engineer

Responsibilities

Act as a senior technical client-facing leader for Fiserv for Platforms, owning solution design and technical confidence through close

Partner directly with Sales to qualify opportunities, shape deal strategy, and accelerate sales cycles

Lead discovery with platform executives, product leaders, and architects to uncover business models, monetization goals, and growth constraints

Translate client needs into compelling, outcome-oriented solution narratives across onboarding, pay-ins, funds flow, payouts, and embedded finance

Design and present platform architectures, APIs, and fund flows that balance client needs, compliance, and commercial viability

Identify and address technical, operational, and regulatory risks early to unblock deals and reduce late-stage friction

Differentiate Fiserv versus competitors by clearly articulating tradeoffs, scalability, and time-to-market advantages

Influence pricing and commercial discussions by aligning solution scope, effort, and value delivered

Collaborate with Product and Engineering to validate roadmap alignment and secure deal-critical commitments when required

Support contract execution by ensuring technical accuracy in solution descriptions, scopes, and assumptions

Provide structured feedback to Product on market gaps and emerging platform needs based on active deal conversations

Requirements

8+ years of experience in client-facing technical sales, solutions engineering, or presales roles for enterprise technology platforms

Proven track record of supporting and closing complex, multistakeholder deals

5+ years of experience with API-driven platforms, integrations, and modern SaaS architectures

5+ years of experience in payments, acquiring, PayFacs, marketplaces, or embedded financial services

Strong understanding of platform economics, fund flows, onboarding/KYC/KYB models, settlements, and payouts

Ability to translate technical concepts into business value and commercial outcomes

Experience partnering with Sales teams in quota-carrying or revenue-aligned environments

Bachelor’s degree in computer science, engineering, or equivalent practical experience

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