Livestream Operations Specialist

Job Description
The Livestream Operations Specialist plays a critical role in the execution and real-time management of our livestream business.

This position serves as the operational partner to the livestream host during broadcasts. While following established product sequencing and promotional strategies, the Operations Specialist is responsible for monitoring audience behavior, engagement trends, and sales performance in real time, making operational adjustments to pacing, giveaway timing, product sequencing, and host coordination to maximize livestream effectiveness.

In addition to livestream execution, this role supports reporting, planning, inventory coordination, and performance tracking. Strong performers will have the opportunity to develop into future Livestream Operations Leaders.

Key Responsibilities
1. Livestream Execution & Daily Operations (Main Focus)

Independently operate and manage live sessions without direct supervision, exercising professional judgment on live flow, pacing, and audience engagement in real time based on our established product and operational logic.

Evaluate and ensure product listings, pricing strategies, and inventory details are accurately prepared before each show.

Coordinate with warehouse and inbound teams to ensure product readiness and organization ahead of each broadcast.

Actively monitor live performance metrics (viewers, engagement, conversion) during broadcasts and take initiative to implement immediate operational adjustments to enhance the livestream experience and maximize sales.

Support the development of campaign strategies and align livestream themes with seasonal marketing goals.

2. Product Planning & Consumer Insights

Contribute firsthand consumer insights to inform product sequencing strategy and operational planning, based on direct observation of viewer behavior and purchasing patterns during broadcasts.

Assist the Team Leader in product selection planning, identifying which products resonate most with the audience and proposing adjustments to the product lineup accordingly.

Support the planning of special promotional events and themed livestreams in coordination with the Team Leader and marketing team.

3. Performance Tracking & Reporting

Monitor and document key live performance metrics and session milestones during broadcasts, including peak and lowest concurrent viewers, engagement spikes, and conversion inflection points.

Collect weekly livestream and sales data from platform backends and maintain accurate operational records.

Compile post-stream data reports and fill in company-provided reporting templates, ensuring all data is accurate and submitted to the Team Leader on time.

Track and analyze livestream performance results, evaluating sales, GMV/hour, engagement, and conversion trends, and propose operational improvements based on findings.

Oversee platform backend management (tagging, listing organization, and synchronization across Whatnot, TikTok, Shopify).

4. Team Coordination & Administrative Support

Serve as the key point of contact coordinating between livestream hosts, warehouse, and marketing teams to ensure alignment of livestream plans.

Communicate clearly and proactively, taking initiative to identify and resolve time-sensitive operational issues.

Participate in and support team meetings, preparing updates, evaluating results, and following up on action items.

Assist the Team Leader in warehouse communication and logistics coordination to ensure inventory is ready and organized for each broadcast.

Prepare weekly performance summary slides and ensure all documentation is completed and shared with the Team Leader on time.

Job Requirements

Bachelor’s degree or equivalent experience in business, marketing, operations, data analytics, or related fields.

Strong organizational skills, attention to detail, and a proactive sense of ownership.

Comfortable exercising professional judgment in a fast-paced, hands‑on livestream environment and autonomously managing multiple priorities.

Clear communication skills and the ability to collaborate across teams.

Proficiency in Excel or Google Sheets for organization, reporting, and data analysis is required.

Familiarity with AI productivity tools such as ChatGPT, Claude, Gemini, Copilot, or similar platforms is highly preferred. Candidates should be comfortable using technology to improve efficiency, organization, and problem-solving.

Solid data comprehension skills, with the ability to translate live observations and data insights into actionable operational recommendations.

An interest in e‑commerce, livestream retail, or digital operations is highly preferred.

Experience with SQL, Tableau, Power BI, or other database tools is a plus, but not required—training will be provided.

Willingness to work flexible hours based on livestream schedules.

Monthly salary: Starting at USD 4,000 + performance-based bonus (commensurate with experience and performance).

Clear career growth pathway toward a

Host Operations Leader

role for strong performers.

Potential H1B sponsorship for exceptional candidates.

Exposure to cutting‑edge livestream e‑commerce operations.

Collaborative, energetic, and fast-growing team culture.

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