Senior Client Relationship Manager

Responsibilities

Collaborate with relationship partners and business development colleagues to develop and execute key priorities and action items for clients
Serve as liaison between relationship partners, attorneys, and Strategy & Marketing team to ensure alignment, responsiveness, and proactive support for clients
Identify and support opportunities to expand client engagement across practices, industries, and geographies
Help develop and nurture strategic client relationships
Analyze client trends to inform strategies and proactively suggest ideas
Support planning and execution of client meetings, events, and annual planning
Facilitate follow‑up actions to ensure accountability and sustained momentum
Proactively identify service gaps and risks
Help strengthen and differentiate the client experience
Requirements

Bachelor’s degree required; advanced degree or relevant professional certification preferred
Minimum of 8 years of progressively responsible experience in strategic client development, key account management, business development, or related functions within a law firm or comparable professional services environment
Demonstrated success supporting revenue growth initiatives and client expansion strategies within complex, relationship‑driven organizations
Strong financial and business acumen, including experience analyzing revenue trends, client performance metrics, and growth opportunities
Proven ability to build credibility and work effectively with senior partners, practice leaders, and executive stakeholders
Experience leading cross‑functional initiatives and managing multiple strategic priorities in a fast‑paced environment
Strong project management, organizational, and operational coordination skills
Strategic, growth‑oriented mindset with the ability to identify and execute on business development opportunities
Executive presence with strong influence and relationship‑management capabilities
Excellent analytical, critical thinking, and problem‑solving skills
Collaborative leadership style with the ability to foster teamwork across departments and stakeholder groups
Exceptional written and verbal communication skills with the ability to deliver clear, executive‑level messaging

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