Experience Strategy & Journey Lead

Upbound Group in Plano, TX seeks a Customer Experience Strategist to own defined journeys across our ecosystem. You will translate insights into actionable improvements, guiding cross-functional teams in design, product, marketing, and operations to deliver measurable value.
This on-site role emphasizes empathy, storytelling, and data-driven decision making. The ideal candidate combines strategic thinking with human-centered design, has 5–8 years of relevant experience, and can lead workshops to

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