CX COE Lead: Journey-Driven Experience Strategy

Guardian Life Insurance in New York is seeking a Customer Experience Center of Excellence Lead to translate market insights into strategic recommendations for product roadmaps and CX standards. You will partner with product and technology teams to drive consumer-centric improvements at scale.
You will coach Product Managers on journey mapping, use VOC and research to inform decisions, and track ROI for targeted journeys, influencing across business, tech, marketing and data teams in a hybrid New

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