Customer-Driven Journey Experience Lead

Nationwide Mutual Insurance Company is looking for a Journey Lead to join their Journey Experience Team (JET) in Columbus, Ohio. This important position champions the voice of the customer, ensuring deliverables meet expectations through collaboration and strategic planning.
The ideal candidate will possess expertise in the life insurance business, particularly in post-issue processes, and will work in a hybrid schedule to foster a customer-centric environment. The role includes managing internal business readiness and participating in journey mapping sessions.

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