Learning Experience Leader - Emergency Response (Chandler, AZ)

Job Overview

As a Learning Experience Leader at TaskUs, you will create and maintain a positive and professional learning environment. You will design and expand training and development programs aligned with product‑specific methods and initiatives.
Responsibilities

Set the standards and expectations through conduct, work ethic, integrity, and character.
Create and deliver end‑user, partner, and distributor training, including curriculum, training and exams for all general preparatory courses prior to enterprise endorsement.
Deliver technical preparatory training covering basic skill requirements identified by enterprise needs.
Accomplish projects and motivate trainees through effective training.
Continuously improve training programs and other learning opportunities across the organization.
Amend and revise programs as necessary to adapt to changes in the work environment.
Act as the content expert and maintain relevant training documents and materials.
Develop and create effective induction programs.
Monitor and review trainees’ progress through questionnaires and discussion with their managers.
Ensure that statutory training requirements are met; understand e‑learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e‑learning packages.
Research and present new technologies and methodologies in workplace learning.
Ensure all trainees adhere to the company’s code of conduct.
Requirements

Up to 25% travel required.
Must be 18 years of age or older.
High School Diploma or GED required; a four‑year college degree in a related field such as industrial or applied sciences is preferred.
Proficient in Microsoft and Google applications.
A problem solver and critical thinker.
Follow well‑defined methods, procedures, reports, forms, and competent aspects of the job.
Can present and facilitate a class discussion.
Energetic, enthusiastic, and creative — able to think outside the box with different ways to motivate and engage an audience.
Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
Excellent oral and written communication skills.
Can work a flexible schedule including weekends, holidays, and longer hours.
Must have been previously certified in Tiers3,2, and1 Fleet and Emergency Response.
Nice to Have

At least 1–2 years of working experience in a related field (training or teaching experience).
Strong leadership skills, with proficiency in handling groups.
Benefits

Competitive industry salaries and comprehensive benefits packages.
Focus on employee well‑being and a people‑first culture.

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