Learning Experience Leader - Emergency Response/T1-5

Job Overview

Learning Experience Leader – responsible for creating, delivering, and continually improving training and development programs for Emergency Response (Tier 1) Agents.
Responsibilities

Set the standards and expectations through conduct, work ethic, integrity, and character;
Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and other learning opportunities across the organization;
Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
Act as the content expert and maintain relevant training documents and materials;
Develop and create effective induction programs;
Monitor and review trainees' progress through questionnaires and discuss with their managers;
Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
Research and present new technologies and methodologies in workplace learning;
Ensure that all trainees adhere to the company's Code of Conduct.
Qualifications

Up to 25% travel required;
Must be 18 years of age or older;
High School Diploma or GED required. A four‑year college degree (preferred) in a related field such as industrial or applied sciences;
Proficient in Microsoft and Google applications;
A problem solver and critical thinker;
Follow well‑defined methods, procedures, reports, forms, and competent aspects of the job;
Can present and facilitate a class discussion;
Energetic, enthusiastic, and creative – can think outside the box with different ways to motivate and engage an audience;
Strong interpersonal, conflict management, and mentoring skills.
Compensation and Benefits

Salary Range:

$54,000.00 – $82,000.00 per year.
Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits:

Medical, dental, and vision insurance; 401(k) with company match; paid time off including vacation, sick leave, and holidays.

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