Engagement Manager, Professional Services

Role Description

We are looking for an Engagement Manager, Professional Services to lead, grow, and elevate our team of Integration Consultants. This is a player-coach leadership role with high visibility. You'll report directly to the Director of Professional Services, collaborate cross-functionally with Sales, Product, and Customer Success, and have direct exposure to the C-suite.

You'll be the trusted advisor our customers and consultants turn to. Someone who sets the standard for delivery excellence, champions process improvement, and builds a team that consistently exceeds expectations. You will manage a team of five Integration Consultants and own the health of our onboarding metrics end-to-end.

Qualifications

Demonstrated success leading or managing a professional services, consulting, or customer-facing team

Strong project management skills, including scheduling, task management, and juggling multiple initiatives simultaneously

Excellent written and verbal communication skills; ability to translate technical concepts for varied audiences

Proven ability to build collaborative relationships across internal teams and with external customers

Superior time management and organizational skills with exceptional attention to detail

Technical aptitude and comfort navigating SaaS platforms and integration tools

Ability to thrive in a fast-paced, team-oriented environment and adapt to changing priorities

Self-motivated learner who proactively advances their product and industry knowledge

Requirements

Expertise on Omatic products and remain well-versed on product features and functionality

Experience working with or supporting nonprofit organizations

Familiarity with nonprofit systems such as email marketing, peer-to-peer fundraising, online donations, events management, or alumni/membership management platforms

Proficiency with project management tools as well as Salesforce such as Monday.com or similar

Experience leveraging AI tools (e.g., Claude, ChatGPT) to improve personal and team productivity

Background in data migration, systems integration, or CRM administration

Years of experience: 5-7

Benefits

Mission-driven company making a real impact in the nonprofit sector

Collaborative, low-ego culture that values results and continuous improvement

High visibility role with direct C-suite exposure and room to grow

Competitive compensation, benefits, and flexible work environment

A team that genuinely cares — about customers, each other, and the work

Company Description

Omatic Software helps nonprofits connect their data and unlock the full potential of their technology investments. We build integration and data management solutions that allow mission-driven organizations to spend less time wrestling with systems and more time doing work that matters.