Engagement Manager, Professional Services

Role Description
We are looking for an Engagement Manager, Professional Services to lead, grow, and elevate our team of Integration Consultants. This is a player-coach leadership role with high visibility. Youll report directly to the Director of Professional Services, collaborate cross-functionally with Sales, Product, and Customer Success, and have direct exposure to the C-suite.
Youll be the trusted advisor our customers and consultants turn to. Someone who sets the standard for delivery excellence, champions process improvement, and builds a team that consistently exceeds expectations. You will manage a team of five Integration Consultants and own the health of our onboarding metrics end-to-end.
Qualifications
Demonstrated success leading or managing a professional services, consulting, or customer-facing team
Strong project management skills, including scheduling, task management, and juggling multiple initiatives simultaneously
Excellent written and verbal communication skills; ability to translate technical concepts for varied audiences
Proven ability to build collaborative relationships across internal teams and with external customers
Superior time management and organizational skills with exceptional attention to detail
Technical aptitude and comfort navigating SaaS platforms and integration tools
Ability to thrive in a fast-paced, team-oriented environment and adapt to changing priorities
Self-motivated learner who proactively advances their product and industry knowledge
Requirements
Expertise on Omatic products and remain well-versed on product features and functionality
Experience working with or supporting nonprofit organizations
Familiarity with nonprofit systems such as email marketing, peer-to-peer fundraising, online donations, events management, or alumni/membership management platforms
Proficiency with project management tools as well as Salesforce such as Monday.com or similar
Experience leveraging AI tools (e.g., Claude, ChatGPT) to improve personal and team productivity
Background in data migration, systems integration, or CRM administration
Years of experience: 5-7
Benefits
Mission-driven company making a real impact in the nonprofit sector
Collaborative, low-ego culture that values results and continuous improvement
High visibility role with direct C-suite exposure and room to grow
Competitive compensation, benefits, and flexible work environment
A team that genuinely cares — about customers, each other, and the work
Company Description
Omatic Software helps nonprofits connect their data and unlock the full potential of their technology investments. We build integration and data management solutions that allow mission-driven organizations to spend less time wrestling with systems and more time doing work that matters.