Marketing Communications Campaign Manager

Marketing Communications Campaign Manager

Duration: 6 month contract Pay Range: $70.00/hour - $77.00/hour Location: Oakland - onsite twice per month
Top things: Effective communications and storytelling, strategic thinking (marketing strategist), and data analytics and insights to drive engagement. Experience working in a regulated environment is ideal, strong project management skills, and experience working in communications or marketing.
Job Description:

This role will be critical to helping the client create "10 out of 10" experiences for its customers. The successful candidate will split their time between developing content strategies and customer facing materials that support the Customer Care teams and Field Outreach For the Customer Experience strategic initiatives, you'll lead internal employee communications, create programs to raise coworker awareness, and develop external communication support. For Customer Communications, you'll focus on enhancing customer experience of billing modernization, and field outreach. You'll collaborate with product and program managers, Customer Experience, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.
5-7 years experience in a creative marketing role in a corporate environment and/or creative/advertising agency executing multi-channel marketing communications campaigns. Experience using qualitative and quantitative consumer research to drive communications strategies. Excellent project management skills; ability to manage multiple projects of moderate to complex scope. Excellent communications skills; demonstrated ability to effectively communicate and collaborate with business leaders/internal clients, agencies and tailor messages appropriate to target audience. Solid judgment. Strong analytical and problem-solving skills.
Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.