Customer Experience Specialist - KPI-Driven Support

Convergys is seeking an entry-level Customer Service Associate to deliver dependable service and resolve customer inquiries efficiently. You will greet customers, document interactions, and maintain product knowledge to support client satisfaction.
The role emphasizes accuracy, teamwork, and adaptability in a fast-paced environment. The position focuses on resolving issues using published resources and escalation when needed, while building rapport and ensuring a positive customer experience

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