Senior Account Manager - Health, Life Science

Responsibilities

Serve as the primary point of contact for assigned accounts, including high-value and high-potential client relationships

Build trusted relationships with marketing / brand, training, commercial, and other client stakeholders

Develop a working understanding of each client’s broader business goals, brand strategy, therapeutic area, and internal dynamics

Lead regular client communication, including status updates, working sessions, and key milestone reviews

Represent Lucid Dream as a strategic partner, not a vendor, guiding conversations towards sharper framing and stronger outcomes

Identify opportunities to expand scope and deepen client relationships through the natural course of delivery and annual planning activities

Move qualified account growth opportunities through defined pipeline stages to close, maintaining accurate forecast data, and activity tracking in the CRM

Develop project proposals, scope additions, and change orders in partnership with delivery leads

Proactively recognize friction, risk, or misalignment on accounts and take ownership of resolving it or escalating thoughtfully

Champion a delivery-led growth mindset, treating every project as an opportunity to demonstrate value and earn the next one

Requirements

4–6 years of relevant client services, account management, or production experience in a digital agency, healthcare advertising agency, experiential studio, or similar creative environment

Experience working with life sciences, healthcare, medtech or pharmaceutical clients strongly preferred

A consultative, point-of-view-driven approach to client relationships

Comfort challenging assumptions and reframing requests when it serves the work

Familiarity with HubSpot, project management tools such as ClickUp, Monday, Trello, or similar, and Google Workspace

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