Senior Technical Writer I

Senior Technical Writer I The Senior Technical Writer I is responsible for maintaining and developing user manuals and technical guides. They are expected to make decisions on how to best develop our documentation, while also coaching newer team members. The overall accuracy of written technical content largely falls under the Senior Technical Writer's responsibilities. This is a full-time position with remote opportunities available.
Responsibilities
Creating clear and concise original technical content; frequently taking highly abstract concepts and grounding them in relatable language
Reviewing content changes submitted by the writing team, as well as external authors, with an emphasis on technical accuracy, leaning on subject matter experts as needed
Overseeing the writing team's ticketing workflow, ensuring product changes are properly reviewed and follow up tasks are created
Taking lead roles on projects of moderate complexity
Independently balancing writing team tasks with cross-divisional initiatives
Overseeing content organization, advising other writers on strategies and approaches for document presentation
Collecting audience feedback on our documentation to update existing content and develop new content ideas
Coaching new team members on writing best practices
Managing and administering written content delivery platforms, such as version control systems
Working with management to develop and enforce department policies and standards
Performing any other duties as assigned by documentation leadership
Must complete Ignition Core Certification within a month of hire; preferably able to pass Gold Certification within six months of hire
Requirements
Bachelor's degree in Technical Writing, English with a technical writing emphasis, or Computer Science degree/equivalent certificate highly preferred
4+ years of experience in a technical writer position
Experience with written content editing software: Word, Confluence, Framemaker, etc
Experience with Markdown, or similar markup languages
Familiarity with a coding language (Python, Java, C++, etc.)
Familiarity with Git
Familiarity with CSS
Positive interpersonal communication skills