Media & Entertainment Technical Enablement Specialist

Media & Entertainment Technical Enablement Specialist
Position Overview

Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.

Responsibilities

Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS

Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch

Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc

Create, update, deliver enablement training content for our Internal Support organization

Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools

Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars

Participation or facilitation of support enablement projects as needed

Contribute to a culture and framework of innovation and excellence

Minimum Qualifications

Expert proficiency in Flow production tracking (formerly Shotgrid), Maya or 3ds Max (Flame, Arnold, Smoke, Mudbox, Motionbuilder are nice to have)

3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity

Experience developing process guides and/or training modules for consumption by a broad audience

Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reporting

Analytical, detail-driven, and a master multitasker

Ability to understand customer challenges and recommend/develop effective training solutions or other enablement content

Ability to analyze data and determine actionable insights

Excellent verbal, written, and presentation skills

Proficient with Microsoft suite of products including Office and Teams

Preferred Qualifications

Experience with international teams

Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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