LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Provide customer service by acknowledging customers as they enter and exit the store, answering questions, assisting with deactivation of electronic article surveillance devices, and monitoring the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we’re proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Smith's family!

What You'll Receive From Us

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.

Valuable associate discounts on purchases, including food, travel, technology and so much more.

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Minimum Qualifications

High School Diploma or GED

Strong attention to detail

Demonstrated ability to maintain confidentiality and protect sensitive information

Ability to work in a fast-paced environment

Ability to work within strict time frames/resolute deadlines

Strong critical thinking skills, attention to detail and ability to draw conclusions

Desired Qualifications & Responsibilities

Ability to speak a second language

Knowledge of Kroger policies, procedures, and organizational structure; model customer-first behavior and encourage colleagues to deliver excellent customer service

Acknowledge customers in a friendly manner as they enter and exit the store

Navigate the store’s entry and exit areas efficiently

Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed

Respond to activations of Electronic Article Surveillance (EAS) systems

Assist customers with deactivation of EAS devices

Answer customer questions concerning the location of items or sections within the store

Communicate with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior

Assist customers with bascarts that may lock up with Purcheck

Report safety concerns to supervisor

Comply with corporate policies and promote/follow company initiatives

Maintain flexibility to work any shift

Must be able to perform the essential job functions of this position with or without reasonable accommodation

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