LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

Acknowledge customers in a friendly manner as they enter and exit the store

Maneuver in the store's entry and exit areas

Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed

Respond to activations of Electronic Article Surveillance (EAS) systems

Assist customers with deactivation of EAS devices

Answer customer questions concerning the location of items or sections within the store

Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior

Assist customers with bascarts that may lock up with Purcheck

Report safety concerns to supervisor

Comply with corporate policies and promote/follow company initiatives

Maintain flexibility to work any shift

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS
Minimum *

High School Diploma or GED

Strong attention to detail

Demonstrated ability to maintain confidentiality and protect sensitive information

Ability to work in a fast-paced environment

Ability to work within strict time frames/resolute deadlines

Strong critical thinking skills, attention to detail and ability to draw conclusions

Desired *

Ability to speak a second language

Knowledge of Kroger policies, procedures, and organizational structure

$0 - $0 per hour

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