Team Lead - Bass Pro Shops New Springfield, MO

Overview
Tecovas

is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! The first shop‑in‑shop location will debut at Bass Pro Shops’ Grandaddy store in Springfield, Mo. We’re looking for a talented

Part‑Time

Team Lead

that will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers, contribute to a profitable and customer‑centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in‑store experience.

Responsibilities
Leadership & Team Management

Supports the Store Manager in recruiting, hiring, and retaining top talent

Supports the Store Manager in creating and maintaining a succession strategy

Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities

Administers performance appraisals, sets goals, and conducts consistent touch‑bases with direct reports

Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly

Leads proactive coaching conversations — addressing performance in the moment, not after the fact

Handles difficult situations and customer escalations with confidence and composure

Maintains a visible, accessible presence on the sales floor — especially during peak hours

Customer Experience

Cultivates an environment of genuine customer connection

Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values

Facilitates an energized pace and positive service environment

Delivers high‑quality product services with attention to detail — such as branding, debossing, boot stretching, brim shaping, and boot shines — to ensure a premium customer experience

Understands an OMNI Channel business — implements processes and utilizes tools to better serve the customer

Visual and Business Operations

Opens and closes the store, ensuring all operational standards are met

Facilitates the sharing of product knowledge across the team

Upholds stock‑to‑sales processes, presentation standards, and manages product placement

Maintains an effective store structure, floor plan, and appropriate fixture usage

Upholds and ensures compliance with shipments, transfers, and restock standards

Adheres to and develops awareness around internal and external Loss Prevention procedures

Supports financial operations including payroll tracking and deposit logs

Assists with in‑store events, including outreach, coordination, and follow‑up as needed

Communication and Relationships

Encourages and demonstrates adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications

2+ years Retail Management experience

Availability to work 25–30 hours per week (hours vary by week and may increase based on shipment volume and store needs)

Exceptional leadership, delegation, selling, and customer service skills

Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism

Strong merchant skills and a history of delivering financial results

Proven record of hiring and developing great talent

Utmost character, honesty, and transparency

Requirements

High School Diploma required (College Degree preferred)

Must be at least 18 years of age or older

Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory

Must understand and implement Loss Prevention practices

Able to lift up to 30 lbs regularly and perform store maintenance tasks

Must have reliable transportation

Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed

Competitive hourly compensation + incentives

Free boots and generous employee discount

Benefits

The hourly rate for this position is $21/hr. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

Competitive hourly compensation + incentives

Free boots and generous employee discount

Equal Employment Opportunity
We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Offers of employment may be conditional pending completion of standard onboarding procedures.

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