Team Lead - Bass Pro Shops Sayreville, NJ

Job Overview
Part‑time Team Lead responsible for delivering a retail experience at the Tecovas shop‑in‑shop location at Bass Pro Shops in Sayreville, NJ. The role supports product flow, merchant and customer service, and manages total store operations while developing a high‑performing team.

Key Responsibilities
Leadership & Team Management

Supports the Store Manager in recruiting, hiring, and retaining top talent

Supports the Store Manager in creating and maintaining a succession strategy

Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities

Administers performance appraisals, sets goals, and conducts consistent touch‑bases with direct reports

Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly

Leads proactive coaching conversations – addressing performance in the moment, not after the fact

Handles difficult situations and customer escalations with confidence and composure

Maintains a visible, accessible presence on the sales floor – especially during peak hours

Customer Experience

Cultivates an environment of genuine customer connection

Demonstrates extraordinary service and acts as a brand ambassador reflecting company values

Facilitates an energized pace and positive service environment

Delivers high‑quality product services with attention to detail – such as branding, debossing, boot stretching, brim shaping, and boot shines – to ensure a premium customer experience

Understands an OMNI Channel business and implements processes and tools to better serve customers

Visual & Business Operations

Opens and closes the store, ensuring all operational standards are met

Facilitates the sharing of product knowledge across the teamUpholds stock‑to‑sales processes, presentation standards, and manages product placement

Maintains an effective store structure, floor plan, and appropriate fixture usage

Upholds and ensures compliance with shipments, transfers, and restock standards

Adheres to and develops awareness around internal and external loss‑prevention procedures

Supports financial operations including payroll tracking and deposit logs

Assists with in‑store events, including outreach, coordination, and follow‑up as needed

Communication & Relationships

Encourages and demonstrates adaptability; positively influencing change and enabling the team to execute a shared vision

Qualifications

2+ years Retail Management experience

Availability to work 25‑30 hours per week (hours may vary based on shipment volume and store needs)

Exceptional leadership, delegation, selling, and customer service skills

Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism

Strong merchant skills and a history of delivering financial results

Proven record of hiring and developing great talent

Independent, proactive, results‑driven work ethic

Utmost character, honesty, and transparency

Requirements

High School Diploma required (College Degree preferred)

Must be at least 18 years of age or older

Continually able to stand/walk for extended periods, and be able to reach overhead, bend, squat, and kneel as required

Must understand and implement loss‑prevention practices

Able to lift up to 30 lbs regularly and perform store maintenance tasks

Must have reliable transportation

Must be available to work weekends (Friday, Saturday, Sunday), evenings, and holidays as needed

Benefits

Competitive hourly compensation + incentives (starting at $21/hr, subject to experience and qualifications)

Free boots and generous employee discount

Equal Opportunity Employer
We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

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