Member Services QA Lead — Elevate Customer Experience

Navitus Health Solutions in Brentwood, TN is seeking a skilled Call Center Analyst Team Lead to enhance customer satisfaction and agent performance. This role involves monitoring customer interactions, providing feedback, and analyzing performance metrics.
Ideal candidates will hold a high school diploma and an associate degree while having experience in call center operations. Knowledge of Microsoft Office is required; familiarity with telephony software like Genesys is preferred.

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