Description: Service Execution Manager (f/m/d)

About the Role
Service Execution Manager (f/m/d) – MHS at PALFINGER MARINE. The role primarily oversees daily service execution activities within the After Sales Department, driving operational efficiency in service & operations by managing labor, productivity, quality control, and safety measures.

Responsibilities

Manage Service Engineers and Coordinators on‐site and off‐site; plan and schedule service work, holidays, rest periods, medicals, and training; coordinate logistics in cooperation with administration.

Review and process service purchase orders and documentation; confirm orders and attendance with clients; collaborate with Service & Spares Sales and participate in S&OP meetings; ensure accurate ERP cost entries; support invoice resolution and payment follow‑up.

Ensure Service Engineers are briefed with schedules, materials, and instructions; verify parts and equipment readiness before execution; coordinate technical support with internal teams; manage debriefings, service reports, worksheets, and expenses for timely invoicing.

Establish and improve internal routines and procedures for regional support services; map service locations, technical capabilities, and tools; identify training and support needs; collaborate with Corporate Services and Training Centers; coach and develop Service Execution personnel globally.

Maintain strong customer relationships to secure future business; ensure compliance with HSE and Quality Assurance standards; act as Local Technical Leader by providing recommendations and monitoring service quality.

Qualifications

Minimum 5 years of experience in operations & services and managerial roles within a marine equipment manufacturer.

Technical degree in Engineering, Maintenance, Marine, or a related field (extensive work experience may compensate for lack of formal education).

Excellent verbal and written English communication skills.

Ability to communicate ideas effectively and professionally.

Ability to work under pressure and meet deadlines.

Ability to work independently as well as in a team.

Benefits

Flexible Working Hours

Pension Plan

Health Insurance

Learning Opportunities

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