Senior Service Design Lead: Member Experience & AI

Peloton Interactive in Plano seeks a Senior Service Design Analyst to design and continuously improve end-to-end member experiences across Global Member Support. You will bridge front-line operations with product, technology, and business teams to drive MSAT improvements, faster deflection, and operational efficiency through journey design, AI-enabled tooling, and governance.
You will own customer journeys for Account & Membership and Billing, partner with cross-functional teams, and

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