Senior Experience Design Lead, Service Strategy

M&T Bank Corporation in Buffalo, NY is seeking a Senior Service Designer to lead the design of service experiences within the Commercial Bank. The role emphasizes collaboration with cross-functional teams, applying human-centered design methodologies to enhance customer experiences.
With a focus on creating innovative solutions and conducting comprehensive user research, the successful candidate will contribute to M&T's mission of providing personal and connected banking experiences. Hybrid work model; candidates must reside within a reasonable commuting distance.

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