Senior Account Manager

Senior Account Manager
Everett, WA, USA / Remote

The TerraPower Isotopes (TPI) division has been established to pursue medical isotopes development—advancing nuclear science for significant human health benefits. We seek to support revolutionary radiotherapies for treatments of various cancers through the supply of radioisotopes. TerraPower currently has unique access to a supply of thorium for the long‑term production of actinium‑225 in the growing alpha therapy market and intends to expand into other nuclear related medical treatments.

The TerraPower Isotopes program is an integral part of the Washington State based TerraPower team, a company working to raise living standards globally. In 2006, the company originated with Bill Gates and a group of like‑minded visionaries who evaluated the fundamental challenges to raising living standards around the world. TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field.

We are an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Account Manager / Senior Account Manager, TPI

Responsibilities

Actively engage in problem resolution for customer orders

Manage assigned customer accounts

Assist with customer contract negotiations

Gather customer order information and input into product ordering systems

Enter and process orders within an internal database for order management

Run reports in Microsoft Excel and analyze for accuracy

Monitor the customer order through its full life cycle

Investigate and resolve customer inquiries and concerns in a timely manner

Enter detailed information into company proprietary software while conversing via telephone

Place outbound phone calls to customers, confirming or obtaining missing information

Collaborate with internal teams to gather and analyze data related to customer orders

Collaborate with various internal TerraPower teams regarding next steps and/or following escalation protocol

Key Qualifications and Skills

Bachelors degree in marketing, business, or a related field and 10 years experience in a customer‑facing role; MBA or PhD preferred.

Minimum of 2 years experience managing existing supply contracts, and assisting with negotiation of new contracts in radiopharmaceutical or healthcare industry

Intermediate Excel skills with the ability to run reports and analyze for accuracy

Strong written and oral communication with exceptional customer service skills

Ability to be an independent worker and self‑directed

Ability to sit for long periods of time in an open setting

Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

Exceptional organizational and time management skills

Detail‑oriented

Ability to work effectively in a fast‑paced environment

The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork.

Actual position starting level and title will be determined based on assessment of qualifications.

Job Functions

Motor Abilities: Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)

Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds.

Repetitive work: Prolonged

Special Senses: Visual and audio focused work

Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hours/day

Travel required: 0-25%

Job Details
Job Type: Full-time

Salary Range L12: $168,316 - $252,475

Salary Range L11: $138,685 - $208,027

*We typically place offers in the lower to middle portion of the range to maintain internal equity and allow room for growth. Any salary offered within the posted salary band is based on market data and commensurate with the selected individual’s qualifications and experience. This range is specific to Washington State.

Benefits

Competitive Compensation

Salary, eligible to participate in discretionary short‑term incentive payments

Comprehensive Medical and Wellness Benefits

Medical

Vision

Dental

Life and Disability

Gender‑Affirmation Benefits

Parental Leave

401k Plan

Generous Paid Time Off (PTO)

21 days of annually accrued PTO

Generous Holiday Schedule

10 paid holidays

Relocation Assistance

Professional and Educational Support Opportunities

TerraPower Career and Benefits information: https://www.terrapower.com/careers/

Equal employment opportunity, including veterans and individuals with disabilities.

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