Social Media Apprentice (Community & Content)

Social Media Apprentice (Community & Content)
Category: Sales & Marketing

Vacancy Type: Permanent - Full Time

Closing Date: Fri, Aug 7, 2026

Location: Ipswich

Benefits: AXA Health medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme

About Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines is a family‑run business with over 170 years of experience creating exceptional cruise experiences. With a fleet of ships offering intimate, friendly and immersive voyages, we pride ourselves on delivering world‑class service with a personal touch.

As we continue to grow, we are expanding our Social Media team with an exciting new opportunity for a Social Media Apprentice (Community & Content) to join our creative and fast‑paced team.

The Role
We are looking for a creative, curious and social‑first individual to join our team and begin their career in social media and content marketing. This is a fantastic opportunity for someone who enjoys creating content, keeping up with trends, engaging with online communities and learning how brands use social media to connect with their audiences.

Working closely with the Social Media Manager and Social Media Executive, you will gain hands‑on experience supporting the day‑to‑day running of our social channels, helping to create engaging content, support campaigns, build online communities and contribute to our wider social media strategy.

You’ll learn how to manage brand channels, create platform‑specific content, support influencer activity, analyse performance and use social insights to help shape future campaigns. This role is ideal for someone who is passionate about social media, enjoys storytelling and wants to develop a career within content marketing and the travel industry.

Main Role Responsibilities
1. Community Engagement

Support the team in monitoring and responding to conversations across our social media channels

Help engage with guests and online communities in an authentic and positive way

Assist with responding to customer messages and comments, working alongside our customer contact team

Escalate customer service queries or reputation concerns to the appropriate teams

Help maintain Fred. Olsen Cruise Lines’ friendly and consistent tone of voice across all channels

Identify opportunities to join relevant conversations and support reactive social media activity

2. Social Content Publishing & Creator Support

Support the creation, scheduling and publishing of content across social media platforms

Assist with maintaining the social media content calendar

Support content approval processes and publishing workflows

Help create and edit social content, including photography, video and short‑form content

Travel across our fleet may be required to support content creation opportunities

Assist with influencer and creator activity, including research, outreach and communications

Support campaign administration, including creator briefs, competitions, gifting and campaign tracking

3. User‑Generated Content (UGC)

Help source and organise high‑quality guest‑generated content

Maintain UGC libraries and permission records

Identify guest stories and experiences that could be shared across our channels

Support the team in building a bank of content opportunities from our guests and community

Monitor social conversations, trends and competitor activity using social media tools

Keep up to date with emerging platforms, creators and cultural trends

Support the tracking of social media performance, including engagement, reach and audience growth

Help identify audience interests, sentiment and opportunities for future content

Assist with creating basic social media reports and sharing insights with the wider business

What We’re Looking For

A genuine passion for social media and digital content

An interest in creating engaging content for different audiences

Curiosity about social trends, platforms and online communities

Good written communication skills and attention to detail

A willingness to learn and develop new skills

Creativity and confidence in sharing ideas

An organised approach with the ability to manage multiple tasks

A positive, team‑focused attitude

Previous experience managing personal social media accounts, creating content, photography, video editing, blogging or contributing to online communities would be beneficial although, full training and support will be provided.

The Opportunity
This is an Apprenticeship; the successful candidate will work towards the Level 3 Content Creator qualification which has an estimated course duration of 18 months. This will be a work‑based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1‑2‑1 training, support, and guidance throughout the course. You’ll have the opportunity to gain hands‑on experience with an award‑winning cruise and travel brand. With structured learning and support throughout your apprenticeship, you’ll develop practical skills in social media, content creation, community management and digital marketing, helping you build a strong foundation for your future career.

Some travel, including opportunities to visit our fleet, will be involved as part of the role.

The successful candidate must have a full UK driving license and access to their own transport.

Fred. Olsen Cruise Lines offers a wide range of benefits, including:

AXA Health medical cover

Life Assurance

Enhanced maternity and paternity pay

Discounted holidays and cruises

Retail discounts and cashback incentives through our Boost Benefits scheme

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