Day Program Manager

Location 1311 E Woodhurst Drive, Springfield, MO, 65804, United States

Job Category Day Program Manager, Mental Health, Special Ed

Industry IDD - intellectual and developmental disabilities , Mental Health Management, Day Program

Employee Type Full-Time

Required Degree High school

Manage Others Yes

Day Program Manager
Nova Center of the Ozarks, Springfield, MO
Position Type: Full Time
Summary
Under the direction of the Day Services Director, the Day Program Manager is responsible for the daily operation of the Day Program, ensuring the delivery of high-quality, person-centered services while maintaining compliance with all applicable regulations and organizational policies. This position provides direct supervision, leadership, and support to Day Program staff; oversees scheduling, documentation, transportation coordination, and program activities; promotes a positive team culture; and works collaboratively with individuals served, families, community partners, and other departments to ensure the health, safety, and overall success of the program.

Required Qualifications

Minimum 3 years of experience working with the developmentally disabled

Minimum of two years of management experience

High school diploma or GED. Bachelor’s degree preferred.

Valid Class E driver’s license, acceptable driving record, and current auto insurance required

Certified in CPR, First Aid as well as Mandt and Medication Administration

Strong knowledge of social services and community resources

Excellent verbal and written communication skills

Ability to manage crisis situations calmly and effectively in accordance with policy

Demonstrated experience in supervision and team development

Strong organizational skills with attention to detail and follow-through

Proficiency in documentation, reporting systems, and communication platforms

Proficiency in computer skills and digital learning technologies

Ability to work without constant supervision

Ability to maintain a record of punctuality and good attendance

Engage team members in achieving organizational goals

Effectively communicate updates

Ability to address difficult team situations with professionalism and collaboration with HR

Ability to stand, stoop, and lift up to 50 pounds as well as pull or push items

Job Duties

Lead the day program team by fostering a positive, supportive, and collaborative work environment

Oversee day-to-day program operations, ensuring high-quality, person-centered services for all participants

Attend annual and quarterly meetings for the individuals

Maintain strong relationships with families and community partners

Supervise, train, and support staff, including performance management and ongoing development

Monitor staffing levels, schedules, and coverage to maintain required ratios and minimize overtime

Ensure compliance with documentation and safety with all applicable regulations

Coordinate program efforts with related outside agencies

Promote a culture of open communication, recognition, and continuous improvement

Advocate for individuals served and ensure services remain responsive to their needs

Maintain confidentiality, HIPAA compliance, and a safe environment for all participants

Provide direct support of transportation services to and from day program

Ensure daily attendance of day program participants is documented daily

Provide quality assurance checks in Day Program daily

Oversee implementation of person-centered plans are evident in daily care of the individuals

Attend regular client reviews, provide input to service coordinator from area Targeted Case Management groups

Complete monthly summaries of client’s progress

Assure the development of monthly schedules/activities are completed prior to the beginning of each month

Keep an up-to-date inventory of supply items available and create shopping lists for supplies needed

Complete accounting forms monthly

Oversee the cleanliness and organization over the day program areas and vehicles

Capture information and photos for social media events

Responsible for orientation and training of new staff

Cover shifts as needed

Professional Responsibilities

Demonstrate ability to relate effectively with co-workers

Give and receive feedback in a cooperative manner

Safeguard confidentiality and civil rights of individuals in the program

Communicate directly and clearly in verbal and written form

Show initiative and creativity in problem-solving

Follow Nova Center of the Ozarks’ policy and procedures

Maintain a proper role as a representative of the agency in the community at all times

All other duties as assigned

Medical, Dental, Vision, 401k, PTO upon reaching eligibility
Work Schedule
This position is typically 8am to 4pm, Monday through Friday.

Education
High school diploma or GED required. Bachelor’s degree preferred.

EEO Statement
Nova Center of the Ozarks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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