Senior Conversational Designer (Canada | Remote)

Senior Conversational Designer (Canada | Remote)

We're looking for a Senior Conversational Designer to help define how customers interact with AI across Autodesk's Go-to-Market experiences. In this role, you'll design conversations that make AI-powered support, commerce, and customer engagement experiences feel clear, trustworthy, and effective—helping customers accomplish their goals through natural language, multimodal interactions, and intelligent agent experiences.
You'll design conversational experiences across Digital Support, Commerce, Customer Success, and other GTM surfaces, shaping how AI assistants communicate, guide, and complete tasks throughout the customer journey. From helping customers discover products and services to resolving issues, completing transactions, and navigating complex workflows, you'll define conversational patterns that make AI interactions intuitive, transparent, and reliable.
Working closely with UX designers, product managers, developers, researchers, data scientists, and machine learning teams, you'll translate emerging AI capabilities into scalable conversation frameworks that balance customer needs, business objectives, and responsible AI principles.
This is a hands-on role for someone who enjoys solving ambiguous problems, influencing product direction through craft, and establishing conversation design systems that enable teams to build consistent, high-quality AI experiences across Autodesk's customer ecosystem.
Responsibilities
Design end-to-end conversational experiences for AI assistants and agentic workflows across Commerce, Digital Support, Customer Success, and other Go-to-Market experiences—from early concept through production launch
Design natural language interactions that help customers discover products and services, complete transactions, resolve support issues, and understand AI recommendations, actions, and outcomes
Create conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences across conversational, embedded, and multimodal interfaces
Partner closely with UX designers to ensure conversational interactions integrate seamlessly with visual interfaces, creating cohesive multimodal experiences
Define and evolve scalable conversation design frameworks, voice and tone guidance, prompt patterns, and reusable interaction models that can be applied consistently across products and channels
Collaborate with Product, Developers, Research, Data Science, Machine Learning, and Platform teams to shape AI behavior and deliver cohesive customer experiences across Autodesk's GTM ecosystem
Prototype, test, and iterate conversational experiences using customer research, prompt evaluation, usability testing, analytics, and experimentation to improve task success and customer satisfaction
Design experiences that clearly communicate AI intent, confidence, task progress, recommendations, limitations, and outcomes, helping customers build trust in AI-assisted experiences
Contribute to conversation design systems, prompt libraries, governance documentation, and best practices that enable teams to deliver consistent AI experiences at scale
Mentor designers and cross-functional partners through critiques, collaboration, and knowledge sharing, helping raise the quality and maturity of conversation design across the organization
Stay current on advances in conversational AI, agentic systems, multimodal interaction, and large language models, rapidly applying new capabilities to improve customer experiences
Use storytelling and clear communication to explain design decisions, influence product direction, and build alignment with partners and leadership
Minimum Qualifications
5+ years of experience designing digital product experiences, including 3+ years designing conversational, AI-powered, or content-rich experiences
Hands-on experience designing conversational experiences for AI assistants, copilots, chat experiences, or other AI-driven customer interactions
Strong understanding of conversation design, dialogue architecture, prompt design, interaction design, and information architecture principles
Experience designing for large language model (LLM) applications, including prompt iteration, AI behavior design, and conversation evaluation
Demonstrated ability to simplify complex technical concepts into clear, intuitive customer experiences
Experience partnering with UX, Product, Developers, Research, Data Science, and Machine Learning teams throughout the product development lifecycle
Strong written and verbal communication skills, with the ability to influence decisions, facilitate collaboration, and communicate effectively across disciplines
Portfolio demonstrating conversation design, systems thinking, interaction design, and measurable customer impact
Comfort operating in ambiguity and shaping new interaction patterns as AI capabilities continue to evolve
Preferred Qualifications
Experience designing agentic AI experiences involving planning, task execution, tool use, or multi-step workflows
Experience designing AI-powered customer experiences for digital commerce, customer support, customer success, or enterprise SaaS platforms
Experience designing multimodal interactions that combine conversational interfaces with traditional user interfaces
Familiarity with prompt developers, AI evaluation frameworks, conversation analytics, and experimentation methodologies
Experience developing conversation design systems, prompt libraries, or reusable interaction frameworks
Familiarity with responsible AI principles, including transparency, explainability, user control, and trust
Experience working within complex, cross-functional organizations with shared platforms and distributed ownership
Experience using AI-assisted design tools and workflows to prototype, evaluate, and improve conversational experiences
The Ideal Candidate
You understand that conversation design is more than writing chatbot responses—it's designing intelligent customer experiences.
You enjoy solving complex interaction problems, thinking in systems, and collaborating across disciplines to create AI experiences that feel natural, transparent, and trustworthy. You're excited by emerging AI technologies and know how to translate them into experiences that help customers confidently accomplish their goals, whether they're exploring Autodesk offerings, resolving support issues, or completing important tasks.
You balance creativity with rigor, advocate for the customer, and are passionate about defining scalable conversation patterns that improve experiences across products, channels, and customer journeys.