Talent and Training Director

The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A Balm Road. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values. Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A Balm Road.

What does a day look like as a Talent and Training Director?
As the Talent & Training Director, no two days are the same. You'll spend your time interviewing future team members, onboarding new hires, coaching leaders, and developing training programs that help every employee succeed. You'll work alongside the leadership team to strengthen our culture, celebrate team wins, and occasionally jump into restaurant operations to support the team during busy periods. Every day is an opportunity to invest in people, build future leaders, and create an environment where both team members and guests experience the care and excellence that define Chick-fil-A Balm Road.

Position Type
Full-time

Responsibilities

Collaborate on hiring efforts and lead interviews, hiring, and onboarding new team members

Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday principles

Design, deliver, and monitor training programs for new hires and current team members

Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards

Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent

Must be willing to work in Operations alongside team members as business needs require

Monitor and coach team members and leaders on performance, guest experience, and operational standards

Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance

Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes

Partner with leadership to implement strategies that improve team satisfaction and reduce turnover

Ensure consistent application of policies, disciplinary processes, and recognition programs

Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals

Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development

Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives

Other duties as assigned

Benefits

Access to health, vision & dental insurance with employer monthly contribution

Paid Time Off (after one year of employment)

Daily Meal Allowance during scheduled shifts

Scholarship Opportunities through Chick-fil-A Remarkable Futures

Referral Bonus Program for qualified hires

Uniform Stipend

Closed on Sundays – time for rest, family, and community

Opportunities for growth and leadership development within the restaurant

Qualifications and Requirements

Must have leadership experience in talent management, training, or team development

Must be comfortable supporting and working in Operations as business requires

Strong understanding of recruitment, onboarding, training, and retention best practices

Excellent organizational, communication, and interpersonal skills

Ability to lead by example, inspire others, and embody Balm Road's core values

Proactive, self-motivated, and solutions-oriented with a passion for servant leadership

Flexible schedule, including availability for weekends, holidays, and occasional evenings

Must be comfortable and able to multitask while working in a fast-paced

Have the ability to lift and carry 25 lbs on a regular basis

Have the ability to stand for long periods of time

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