Director - Salesforce (BFSI)

Location: East Coast is ideal

About the role
A tier-1 global IT services and consulting firm is hiring an Engagement Director to own end-to-end Salesforce program delivery for a major enterprise account. This is a senior P&L-accountable leadership role responsible for revenue growth, delivery excellence, and both customer and employee satisfaction across a large Salesforce program.

What you'll do

Lead and grow a team of technical resources, owning their professional and technical development

Hold quantified targets across revenue growth, order booking, operating margin, and CSAT/ESAT

Define and execute the long-term Enterprise Solutions strategy against quarterly and monthly KPIs

Drive demand generation and capture through disciplined pipeline and performance reviews

Lead opportunity generation and proposal development (proactive pursuits plus RFP/RFI responses)

Manage program budgets, KPIs, risks, and delivery quality across multiple time zones

Build and manage client relationships at the VP and CXO level

Conduct scheduled engagement reviews between customers and delivery leaders

What you'll bring

Proven experience leading large Salesforce programs and multi-cultural teams across time zones

Prior leadership of a team of 50+ and ownership of engagements worth $5M+

Deep functional and technical fluency across Salesforce clouds

Strong executive presence and ability to navigate complex client organizations

BFSI industry experience

Salesforce certification (Sales/Service Cloud Consultant, Admin, and/or Technical Architect)

Location: Edison NJ — minimum 4 days in office

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