Director of Video - Client Fulfillment & Production Operations

Inside Success TV is one of the fastest-growing media and production companies in America. We produce premium television shows, documentaries, podcasts, trailers, social content, and marketing assets for entrepreneurs, business leaders, athletes, attorneys, doctors, and industry experts.

We have over 1,000 active clients, a large production team, and an ambitious growth plan — and we're looking for a Director of Client Fulfillment & Production Operations to lead one of the most important departments in the company.

This is an in-studio, operational leadership position based in South Beach, Miami. You will oversee a large-scale post-production and fulfillment department, manage 30+ editors and coordinators, drive KPI performance, and ensure client projects are delivered on time, at scale.

If you prefer a predictable corporate environment, this role is probably not a fit.

THE DETAILS

Location: In-studio, South Beach, Miami Beach (not a remote role)

WHAT YOU'LL BE RESPONSIBLE FOR
You will own the entire post-production and fulfillment pipeline. This includes:

Managing 30+ video editors, quality‑control reviewers, and project coordinators

Handling escalated client situations

Driving department KPIs and reporting performance to senior leadership

Building and continuously improving operational systems and SOPs

Maintaining accountability across all teams and deadlines

Your responsibility is simple: Make sure projects move. Make sure clients are taken care of. Make sure deadlines are hit. Make sure the team performs.

WHAT A TYPICAL DAY LOOKS LIKE

Running team lead check‑ins and accountability meetings

Coaching and developing underperforming team members

Reviewing capacity and staffing needs

Identifying and removing active production bottlenecks

Monitoring client delivery timelines and project status

Every day involves problem solving. Every day involves decision making. Every day involves leadership.

THE IDEAL CANDIDATE
You may come from:

Marketing, creative, or SEO agencies

Customer success organizations

TV, film, or production companies

Podcast networks or media companies

High‑volume fulfillment teams or service businesses

You know how to manage people, priorities, deadlines, and performance simultaneously. You know how to build accountability, handle pressure, and lead during chaos.

REQUIRED EXPERIENCE

5+ years in operations, fulfillment, client success, or production leadership

Experience managing teams of 20+ people in a high‑volume client environment

Strong KPI tracking and performance reporting experience

Experience building systems, SOPs, and scalable processes

Strong leadership and communication skills

BONUS EXPERIENCE

Agency operations or client success leadership

Experience scaling teams beyond 25+ people

SUCCESS METRICS
You will be measured on:

Client fulfillment speed and on‑time delivery rates

Team productivity and project completion rates

KPI performance and bottleneck resolution

IMPORTANT
This role is demanding. You will oversee a large team, manage client issues, and make difficult decisions daily. This is a role for operators, not spectators.

We are looking for a builder, leader, and operator who can help scale one of the fastest-growing media companies in America.

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