AV/IT Technician

AV/IT Technician
Job ID:

5816719

Application Deadline:

Posted until filled

Posted:

Jul 06, 2026 12:00 AM (UTC)

Starting Date:

Immediately

Position Type:

Full-time

Job Description
The AV/IT Technician’s role is to provide a single point of contact for end‑users to receive support and maintenance within the district’s technology and audio visual environment. This includes installing, diagnosing, repairing, maintaining and upgrading all IT and AV hardware, software and other related technology equipment to ensure optimal performance. This person will also troubleshoot problem areas (in person, by telephone or via other electronic means) in a timely and accurate fashion, and provide end‑user assistance where required. District‑wide travel is required.

Operational and Management Responsibilities

Accurately document instances of hardware failure, repair, installation and removal.

Evaluate and document resolutions and analyze trends to prevent future problems.

Support development of new technology projects and installations.

Conduct research on IT and AV products to support procurement and development efforts.

Schedule and perform computer/audio visual hardware and peripheral equipment improvements, upgrades, replacements, and repairs.

Perform onsite analysis, diagnosis and resolution of complex device problems for end‑users and recommend and implement corrective solutions.

Install, configure, test, maintain, monitor and troubleshoot devices and related hardware and software to deliver required service levels.

Operate and maintain Oakmont auditorium AV equipment (sound, lighting, rigging) to deliver required service levels.

As needed, schedule and coordinate student technicians for Oakmont auditorium events.

Serve as an audio visual technician for district events when necessary.

Assess and implement performance upgrades to equipment as needed.

Collaborate with technical staff to ensure efficient operations of the district’s technology environment.

Receive and respond to incoming communications regarding IT/AV problems.

Ensure that AV/IT ports and connections are in proper working order.

Assist in the maintenance of technology equipment inventory.

Liaise with third‑party support and equipment vendors.

Collaborate with AWCM on event support as needed.

Regular Daily Duties

Respond to and support district staff with technology‑related issues ensuring that all equipment is working properly.

Oversee Chromebook enrollment, service and repair, including liaising with third‑party support vendors.

Maintain/update technology inventory (add new equipment, remove retired equipment, verify accuracy).

Maintain and clean technological equipment (AV equipment, computers, switches, projectors, touch screens, tables, etc.).

Organize and maintain technology office spaces and MDFs/IDFs.

Stock and service copiers and printers.

Train staff in use of hardware and software as needed.

Install and update software as needed.

Job Requirements

Knowledge and Experience:

Excellent technical knowledge of PC and desktop hardware.

Hands‑on hardware and software troubleshooting experience.

Extensive support experience with Microsoft Windows, Microsoft Office and other educational software.

Working technical knowledge of current protocols, operating systems and standards.

Ability to operate tools, components and peripheral accessories.

Able to read and understand technical manuals, procedural documentation and OEM guides.

Personal Attributes:

Ability to conduct research into PC issues and products as required.

Effective interpersonal skills and relationship‑building skills.

Strong written and oral communication skills.

Ability to present ideas in a user‑friendly language.

Self‑motivated and directed, with the ability to prioritize and execute tasks in a high‑pressure environment.

Analytical and problem‑solving abilities, with keen attention to detail.

Strong customer‑service orientation.

Terms of Employment:

Subject to a 30‑day work evaluation period.

Contract subject to annual evaluation.

At least 3 years of relevant experience preferred.

Associate degree preferred.

Citizenship, residency or work visa required.

Contact Information

Eric Dehays, Director of Technology and Communications

11 Oakmont Dr, Ashburnham, Massachusetts 01430

Phone: 978-827-1434

Fax: 978-827-5969

Email: edehays@awrsd.org

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