Communications & Graphic Design Specialist

Position Summary
The Communications & Graphic Design Specialist is responsible to collaborate with Group Benefits service teams to create employee benefit communication materials and websites as a valued service for our clients; provides advanced graphic design, website design, and the creation (including copywriting) of communication materials such as presentations, brochures, and postcards.

Key Responsibilities

Collaborates with Group Benefits service teams to create employee benefit communication materials and websites as a valued service for our clients. Provides advanced graphic design, website design, and creation (including copywriting) of communication materials such as presentations, brochures, and postcards.

Works closely with the Group Benefits service teams to develop communication materials to meet established timelines for open enrollment, new programs or new benefit introductions, and ongoing annual communication campaigns.

Develops and updates employee benefit websites for clients using appropriate design template, WordPress plugins and security protocols.

Installs and utilizes Google Analytics on sites and regularly reports on website activity.

Creates (copywriting and design) client newsletters.

Creates (copywriting and design) HTML employee communication emails for clients.

Creates branded logos for use in client benefit communication campaigns.

Creates and updates employee benefit guides and communications for clients in MS PowerPoint or Adobe InDesign; includes copywriting and design of postcards, posters, flyers and similar materials.

Deploys and manages a catalog of standardized designs and templates that can be repurposed for various client communications projects.

Coordinates mailing of employee communications with service teams, clients and external print/production/mail vendors.

As needed, posts communication materials on flipbook platform.

Assists with graphic design and layout of responses to Group Benefits RFPs including production of final documents.

May interact directly with clients as needed, participating in client meetings, presenting design concepts, and gathering input to inform communication materials.

All other duties as assigned.

Qualifications
Required

5–10 years or more of related experience or the equivalent combination of education and experience.

Communications design in a customer service environment

Creation of websites and content using WordPress; use of appropriate templates and plug‑ins

Project management of ongoing communication campaigns or similar projects requiring complicated timelines with multiple deliverables and deadlines

Social media campaigns across various media platforms; Facebook, Instagram, Twitter

Strong analytical skills

Effective problem‑solving and decision‑making ability

Key Competencies

Strong communication and interpersonal skills; a collaborative approach

Able to delegate work and influence outcomes

Capable planning and organizing skills

Creativity and artistic ability

Strong attention to detail

Able to meet strict deadlines consistently

Excellent written communication skills with a strong command of grammar, style, and clarity. Demonstrates a sense of urgency and effectively manages multiple projects and stakeholders simultaneously.

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