Web Developer Supervisor

Why Join Us?
This is an exciting opportunity to shape the future of employee communications and digital engagement within a leading institution. The Web Developer Supervisor will play a vital role in enhancing the employee experience through innovative technologies, strategic communication, and user-centered solutions.

The university is committed to fostering a workplace where employees are valued, empowered, and encouraged to contribute their ideas, creativity, and expertise.

The University of Southern California (USC) is seeking an innovative and collaborative Web Developer Supervisor to lead employee-focused digital communications and customer experience initiatives across the institution. This role is responsible for overseeing how information is communicated through web and digital technologies while partnering with university leaders to develop strategies that enhance engagement, accessibility, and the employee experience.

The ideal candidate combines strong technical expertise with strategic communication skills and a passion for human-centered design. This leader will guide cross‑functional teams, manage digital communication initiatives, and champion technology solutions that improve how employees access information and interact with university resources.

Key Responsibilities

Develop and implement employee engagement and digital communication strategies aligned with university goals and culture.

Lead customer and user experience initiatives focused on accessibility, usability, and effective communication delivery.

Oversee employee‑facing web and digital communication platforms, ensuring high‑quality content, functionality, and user engagement.

Collaborate with university leaders and stakeholders to develop customer experience visions and communication strategies.

Gather and analyze employee interaction and engagement data to improve communication effectiveness and digital experiences.

Develop segmentation strategies and user personas to better understand and serve university audiences.

Establish communication governance standards, procedures, quality controls, and performance metrics.

Drive innovation in digital communications by introducing new technologies, tools, and communication approaches.

Supervise staff and/or student workers, providing coaching, performance management, and professional development.

Manage multiple concurrent projects, timelines, and organizational priorities effectively.

Support continuous improvement of communication systems, workflows, and digital platforms.

Promote a collaborative and inclusive workplace culture aligned with university values and ethics.

Preferred Qualifications

Master’s degree in a related field preferred

10+ years of relevant professional experience

4+ years of management or leadership experience

Preferred Knowledge, Skills & Abilities

Strong written, verbal, and interpersonal communication skills

Experience developing customer experience strategies and customer‑facing applications

Knowledge of human-centered design and user experience best practices

Proven project management and organizational skills

Ability to manage multiple priorities and deadlines in a fast‑paced environment

Strategic thinking and executive‑level collaboration skills

Experience working within large, complex organizations

Knowledge of communication governance, policies, and compliance standards

Experience with content management systems (CMS), SEO, and usability engineering

Familiarity with front‑end and back‑end website development

Experience with object‑oriented design, servers, and programming languages

Knowledge of graphic design and photo editing tools such as Canva and Photoshop

Ability to lead and develop high‑performing, cross‑functional teams

Experience in higher education or human resources environments preferred

Minimum Qualifications

Bachelor’s degree in Computer Science, Public Relations, Business Administration, Marketing, Or a related field

Minimum of 7 years of experience in Marketing, Communications, User/customer experience

Minimum of 1 year of management experience with direct staff coaching and supervision

Combined education and relevant experience may substitute for minimum education requirements.

Equal Employment Opportunity
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law and will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. For specific employment screening implications for the position, see Background Screening Policy Appendix D.

Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

Important Links

Notice of Non‑discrimination

Employment Equity

Read USC’s Clery Act Annual Security Report

USC is a smoke‑free environment

Digital Accessibility

#J-18808-Ljbffr