Multi-Site Leasing Manager

Description
Job Title: Multi-Site Leasing Manager

Reports To: Property Manager

Schedule: M-F 9:00 am – 5:00 pm, Saturday 10:00 am - 4:00 pm on a rotating basis with a day off in the week

Location: Seasons at Southpoint and Towns of Traverse Mountain

Job Summary:

The Leasing Manager at Mountain States Property Management leads the leasing team to ensure high occupancy, excellent customer service, and efficient leasing operations across the property. This role involves training and supervising leasing agents, managing daily leasing activity, and maintaining strong relationships with current and prospective residents. The Leasing Manager plays a vital role in property success and team performance.

Duties & Responsibilities:
Oversee the leasing process from lead response to signed lease, ensuring consistency and excellence.

Train, coach, and support Leasing Agents to meet occupancy and service goals.

Assign and monitor leasing team schedules, tasks, and performance metrics.

Conduct and support outreach marketing campaigns.

Manage Internet listing services and marketing services related to lead generation and leasing.

Conduct market surveys and shop competitive properties.

Assist with accounting procedures for move-ins and move-outs.

Assist with resident move-in satisfaction/surveys.

Lead the renewal efforts and process for residents.

Track leasing activity, conversions, and trends; provide weekly reporting to leadership.

Ensure timely and professional response to all leads and resident inquiries.

Conduct property tours, when needed, and support complex lease negotiations.

Coordinate unit inspections for move-ins/move-outs and confirm readiness.

Review and approve lease documents, concessions, and move-in files.

Collaborate with maintenance and management teams to ensure timely resolution of work orders.

Ensure leasing office and model units maintain a clean and welcoming appearance.

Proactively follow up with prospective renters, ensuring timely communication on pending applications while delivering exceptional customer service throughout the leasing process.

Coordinate scheduling for leasing staff and manage shift coverage with the approval of the property manager.

Respond promptly and professionally to all inquiries via phone, email, and messaging platforms, providing accurate information and a positive experience for prospective and current residents.

Establish and track quarterly leasing performance goals for each leasing agent, offering support and guidance to drive accountability and maximize leasing results.

Ensure strict adherence to company policies, Fair Housing regulations, and operational standards to maintain compliance and uphold the integrity of leasing practices.

Address and resolve prospective tenant concerns promptly and professionally to prevent escalation to the property manager.

Plan, coordinate, and actively participate in community events and promotional activities to enhance resident engagement, strengthen community relationships, and support the property's marketing and retention efforts.

Strong leadership and team management skills.

Excellent communication abilities — verbal, written, and interpersonal.

High-level organizational skills and attention to detail.

Proficient in MS Word, Excel, and property management software systems.

Ability to work independently and collaboratively in a fast‑paced environment.

Strong time management and decision‑making abilities.

Customer‑first mindset with a professional, solutions‑oriented approach.

Physical Requirements:
Ability to walk property grounds and stand for extended periods of time.

Maintain professional appearance and physical hygiene.

Ability to lift 20 lbs. occasionally.

Experience & Education:

High School Diploma or equivalent (associate or bachelor's degree preferred).

3+ years of residential leasing or sales experience, as well as experience at a property of at least 300 units, required.

1+ years in a supervisory or leadership role strongly preferred.

MSPM is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees.

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