ISO Partnerships Relationship Manager

Job Overview

As a wholly‑owned subsidiary of U.S. Bank, Elavon builds platforms and ecosystems that help over 1.5 million customers worldwide to achieve their financial goals. The ISO Relationship Manager will grow the Independent Sales Organization (ISO) partner channel across designated regions, driving revenue growth and ensuring operational excellence in ISO lifecycle management from onboarding to performance optimization.
Key Responsibilities

Channel Strategy & Growth: Expand ISO partnerships in target markets (e.g., Germany, BeNeLux) to maximize portfolio growth, identify new ISO opportunities, and manage pipeline development.
Partner Management: Own end‑to‑end ISO lifecycle, including prospecting, onboarding, enablement, and performance tracking; ensure compliance with commercial and legal agreements; drive partner engagement through regular business reviews and performance dashboards.
Operational Excellence: Oversee unified processes for ISO partners (boarding, API integration, pricing, commissions); coordinate cross‑functional teams (Product, GTM, Risk, Ops); utilize Partner Relationship Management (PRM) tools for deal registration, residual tracking, and enablement.
Competencies

Drive for Results – pursue goals with energy, perseverance, and resilience.
Collaboration – develop good working relationships, value differences, and foster inclusive teamwork.
Agility & Innovation – demonstrate flexibility in fast‑changing priorities and support continuous improvement.
Talent Development & Engagement – provide direction, set standards, delegate, motivate, coach, and recruit high‑caliber staff.
Risk Management – identify and manage risks in compliance with laws, regulations, and company policy.
Ethics and Trust – maintain high ethical standards and inspire trust through honesty and integrity.
Technical Competencies

Experience and knowledge of market/payments industry.
Knowledge of product marketing and organizational operations.
Marketing and business development/sales skills.
Knowledge of technology and payment gateway providers.
Understanding of sales methodologies.
Knowledge of CRM/IT systems (e.g., Salesforce, MS 365, Seismic, Co‑Pilot).
Strong communication skills across phone, Teams, and in‑person meetings.
Proficiency with Microsoft Office 365.
Qualifications

Bachelor’s degree or equivalent work experience.
Minimum 3–5 years of relevant experience in merchant acquiring or similar.
English and one of BeNeLux or German languages with business‑level proficiency.
Growth mindset essential.
Control Function Disclosure

This role is a Controlled Function (“CF4”) under the CBI Regulations. The employee must comply with the CBI’s Fitness and Probity Regime and Conduct Standards and conduct ongoing due diligence as required.
Location and Work Arrangement

The position is posted as remote; employees based near the office will be expected to work onsite 3+ days per week to support collaboration and team connection.
Benefits and Total Rewards

U.S. Bank offers a market‑competitive compensation package with salary ranges aligned to industry benchmarks and internal equity, performance‑based incentives, and a comprehensive benefits program. Benefits include financial well‑being, health & wellness, continuous development opportunities, and recognition programs. Further details will be provided upon application.
Accessibility

Elavon is committed to providing an inclusive and accessible recruitment experience. If adjustments are needed at any stage, please contact the recruiter for guidance and support.

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