ISO Partnerships Relationship Manager

Job Description
The ISO Relationship Manager will grow the Independent Sales Organization (ISO) partner channel across designated regions. This role is responsible for developing strategic partnerships, driving revenue growth, and ensuring operational excellence in ISO lifecycle management—from onboarding to performance optimization.

Key Responsibilities

Expand ISO partnerships in target markets (e.g., Germany, BeNeLux) to maximize portfolio growth.

Identify new ISO opportunities and manage pipeline development.

Own end-to-end ISO lifecycle: prospecting, onboarding, enablement, and performance tracking.

Ensure compliance with commercial and legal agreements.

Drive partner engagement through regular business reviews and performance dashboards.

Oversee unified processes for ISO partners (boarding, API integration, pricing, commissions).

Coordinate cross-functional teams (Product, GTM, Risk, Ops) for seamless partner experience.

Utilize Partner Relationship Management (PRM) tools for deal registration, residual tracking, and enablement.

Drive for Results: pursue goals with energy and perseverance, consistently surpassing targets.

Collaboration: develop good working relationships, encourage inclusiveness, and support team members.

Agility & Innovation: demonstrate flexibility in fast‑changing priorities and help others continuously improve.

Talent Development & Engagement: provide clear direction, delegate fairly, and motivate others to grow.

Risk Management: identify and manage risks in compliance with applicable laws and company policy.

Ethics and Trust: maintain high ethical standards, inspire trust, and act with integrity.

Technical Competencies

Experience and knowledge of market/payments industry

Knowledge of product marketing and organizational operations – Advantageous

Marketing and business development/sales skills – Essential

Knowledge of technology and payment gateway providers – Advantageous

Well‑developed understanding of sales methodologies – Training will be provided

Knowledge of CRM/IT systems e.g., Salesforce, MS 365, Seismic, Co‑Pilot – Advantageous

Good communication skills across a variety of mediums such as telephone, Teams, in‑person meetings – Essential

Microsoft Office 365

Qualifications

Bachelor’s degree or equivalent work experience.

Minimum 3‑5 years of relevant experience in merchant acquiring or similar.

English and one of BeNeLux or German languages knowledge at a level allowing business conversations.

Growth Mindset – essential!

Controlled Function Disclosure

The CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of applicable laws, regulations, internal policies and procedures that are appropriate for his/her position.

While this position is posted as remote, employees based near the office will be expected to work onsite 3+ days per week to support collaboration and team connection.

Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

Inclusive equitable benefits accessible to all employees, focused around our 3 main pillars of financial wellbeing, health & wellness.

Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

Employee recognition programs celebrating achievements and milestones for all.

Closing Date
Posting may be closed earlier due to high volume of applicants.

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