Assistant Store Manager #JD Sports Ιωάννινα

Established in 1981 with a single store in the North West of England, the

JD Group

is a

leading global omnichannel retailer

of Sports, Fashion and Outdoor brands . The Group now has approximately

3,400 stores

across

32 territories

, with a strong presence in the UK, Europe, North America and Asia Pacific. In JD Group, we believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities. We currently have more than

60,000 colleagues

within our business. Our aim is to attract, develop and engage committed and talented people so that they choose to grow with the Group throughout their careers.

We are looking for a talented and passionate

Assistant Store Manager for our JD Sports Store in Ioannina!

In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.

Responsibilities:

CUSTOMER

Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction

Deal with inquiries and complaints and resolving clients issues / requests

Foster a Client centric mindset by developing and maintaining solid Client relationships

Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty

TEAM

Train, mentor, motivate, offer constructive feedback to the team and encourage progression within the company

Assist in regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards required

Support team members (e.g., leading by example or coaching) to ensure a great guest experience

Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth

Ensure a hazard-free, safe and healthy working environment in compliance with regulations

Ensure the team is always informed about product, policies and procedures

Attract and recruit the best talents available on the market through networking and scouting

RETAIL

Manage day-to-day operational activities of the store and ensure compliance with policies and procedures

Monitor and control store productivity levels with an aim to achieve and exceed targeted KPIs

Analyse reports in order to make key sales decisions

Implement personnel and resource planning strategies to optimize staff schedules

Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention

VISUAL MERCHANDISING

Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.

Making sure that all new product and the advertised product is all visible and in the correct locations.

Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.

Requirements

University Degree or equivalent qualification

A minimum of 2-3 years’ experience of managing a standalone retail store (or Department Store floor)

Excellent use of English language and computer skills

Excellent verbal, written and interpersonal skills

Numerical and analytical knowledge to monitor KPIs

Sound working knowledge of Microsoft Office

Leadership skills and business orientation

Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style

Customer service orientation with in-depth knowledge of basic business management processes

Passion for sports and fashion

Willingness to learn and tackle new challenges

Benefits

Competitive compensation package & performance bonus

Health & Life Insurance Program

Career development opportunities & education programs

Enhanced academic advancement opportunities through our established university partnerships (with discounts of up to 75% at the European University of Cyprus, up to €3,000 at UCLan, and up to 60% at Mediterranean College)

Integrated health & well‑being support for all employees, including free diagnostic tests at Euromedic diagnostic centres and seamless access to a mental health platform

One day off, part of our “parents’ day off” program— offered specifically for the first day of school

Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Rundome, JD Sports stores)

Extras, discounts and perks – Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras!

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