Marketing Operations Coordinator

Marketing Coordinator – Chicago-Based | On-Site

Why Join Midwest Express Clinic At Midwest Express Clinic, "Express is our middle name." We deliver fast, high-quality healthcare with heart — providing a convenient alternative to ER visits and traditional doctor's appointments for non-emergent care. We are one of the fastest-growing urgent care providers in the Midwest, with 50+ clinics and continued expansion ahead. Our culture is grounded in PACT :
Positive – we bring solutions and energy
Accountable – we own outcomes
Compassionate – we care for patients and each other
Teamwork – we win together
This is a place where you can make an impact quickly, grow your career, and be part of building something meaningful. The Role We are seeking a highly organized, execution-focused Marketing Coordinator to help drive accountability, communication, and operational excellence across all marketing initiatives. This is not an entry-level role. The ideal candidate brings experience coordinating marketing programs, managing vendors, tracking budgets and performance metrics, and supporting multiple concurrent projects in a fast-paced environment. This role serves as a key connector between internal stakeholders, agency partners, vendors, and field operations. Success requires strong project management skills, attention to detail, business acumen, creativity, and the ability to keep projects moving from concept through execution. The Marketing Coordinator will play a critical role in supporting brand growth, community engagement, clinic expansion efforts, digital marketing initiatives, and operational marketing effectiveness across MEC's growing footprint.
What You'll Own

Own day-to-day execution across paid and organic channels, ensuring campaigns launch on time, run cleanly, and stay aligned to objectives
Conduct regular audits of ad accounts, campaigns, tracking, and creative to catch issues, surface inefficiencies, and flag opportunities before they become problems
Manage the creative pipeline end to end — briefing, reviewing, and trafficking assets — with a strong eye for what makes creative perform
Review and understand channel spend to ensure budgets are deployed as intended and spend is tracking correctly (note: budget planning and analysis owned by Abiha)
Proactively identify areas of improvement across channels and bring forward new ideas, tests, and tactics rather than waiting for direction
Keep marketing initiatives on track against timelines and priorities, providing concise status updates and flagging anything that needs escalation
Serve as the operational point of contact for marketing execution, reducing the need for hands-on oversight from leadership
Marketing Operations & Project Coordination
Coordinate marketing initiatives from planning through execution
Attend marketing meetings, document key decisions, track action items, and ensure timely follow-up
Maintain project timelines and communicate status updates to stakeholders
Identify roadblocks and proactively escalate risks or delays
Support cross-functional marketing projects involving operations, clinical leadership, recruiting, and executive teams
Help improve marketing processes, organization, and accountability
Vendor & Agency Management
Serve as a primary liaison between MEC leadership and marketing agencies, vendors, and external partners
Track agency deliverables, timelines, and performance expectations
Monitor vendor accountability against agreed-upon goals and KPIs
Coordinate recurring agency meetings and follow-up communications
Assist with vendor onboarding, contracts, and invoice tracking
Budget & Performance Tracking
Monitor marketing budgets and spending across multiple initiatives
Review invoices and maintain accurate expense tracking
Support budget forecasting and reporting
Track and report key marketing metrics, campaign performance, and vendor results
Maintain marketing dashboards and KPI scorecards
Help evaluate return on investment across marketing programs
Brand Management & Clinic Experience
Support maintenance and evolution of MEC brand standards
Assist with clinic branding refresh projects and signage initiatives
Maintain clinic look books and marketing asset libraries
Ensure brand consistency across marketing materials and clinic locations
Participate in marketing audits and reputation management initiatives
Events & Community Outreach
Coordinate field marketing activities, community outreach events, grand openings, and local partnerships
Assist with event planning, logistics, vendor coordination, and execution
Support internal marketing initiatives tied to new services, provider launches, and clinic growth efforts
Track event outcomes and marketing impact
Digital Marketing & Content Support
Support social media content planning and execution
Assist with video production, photography coordination, and content creation
Coordinate marketing asset development with internal teams and external partners
Support SEO, Google Ads, digital advertising, and online reputation initiatives
Assist with AI-enabled marketing workflows and content generation processes
Analytics & Reporting
Maintain marketing dashboards and reporting tools
Analyze campaign performance and identify opportunities for improvement
Monitor online reviews, reputation metrics, and patient engagement trends
Prepare recurring reports for leadership review
Ensure data accuracy and reporting consistency
Hands-on fulfillment experience in Meta Ads Manager and The Trade Desk (or comparable DSP), including campaign build, audience setup, and trafficking
Strong working knowledge of Google Ads — able to build, manage, and independently audit accounts for structure, targeting, tracking, and wasted spend
Comfortable auditing pixel/tag implementation, conversion tracking, and platform configuration to ensure data is flowing correctly
Able to read performance reporting and translate it into tactical adjustments (without owning the deeper analysis function)
Qualifications Required

Bachelor's degree in Marketing, Communications, Business, or related field
3+ years of marketing coordination, marketing operations, project coordination, or related experience
Experience working with marketing agencies, vendors, or external partners
Experience managing multiple projects simultaneously
Strong organizational and follow-through skills
Excellent written and verbal communication skills
Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint
Experience tracking budgets, invoices, or project expenses
Ability to work independently while managing competing priorities
Preferred

Healthcare, multi-site retail, franchise, or consumer services experience
Experience with project management platforms
Understanding of SEO, Google Ads, digital marketing, and marketing analytics
Experience supporting social media, content creation, or video production
Familiarity with Canva, Adobe Creative Suite, or similar design tools
Experience utilizing AI tools to improve marketing efficiency and execution
What Success Looks Like

Improve visibility and accountability across all active marketing projects
Ensure agency and vendor deliverables are tracked and executed on time
Maintain accurate marketing budget and spend tracking
Improve marketing KPI reporting and performance visibility
Support successful execution of clinic openings, service launches, and community events
Help strengthen MEC's brand consistency and patient engagement efforts
Create scalable processes that improve marketing organization and execution
Compensation The expected salary range for this position is $70,000-75,000 depending on experience, skills, and qualifications. Benefits Midwest Express Clinic is proud to offer a competitive selection of employer-sponsored medical, dental, vision, and short-term disability plans to meet the diverse needs of our employees and their families. Employees can also opt into a wide range of voluntary benefits including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care, commuter benefits, life insurance, critical illness, and pet insurance. We offer a company-sponsored 401(k) plan with employer match to