Sr. Execution Manager, Global Strategic Account Execution

Job Overview

As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer‑facing position demands exceptional leadership, communication, team‑building, and project management skills, as well as an overall understanding of Vertiv’s products and services. You will have end‑to‑end responsibility for managing most aspects of the account—from product delivery to post‑sales support—and will serve as the single global point of contact across all end‑to‑end support functions. This role will be a key partner to the GSA Account Director and will act as a global customer advocate to ensure a seamless global customer experience.
Responsibilities

Client Engagement Management:
Build and maintain strong relationships with key client stakeholders.
Act as the primary point of contact for the client alongside the GSA Account Director, ensuring effective communication and understanding of their needs and expectations.
Collaborate with the sales account manager to align on customer expectations and drive successful execution.
Coordinate and manage early‑stage technical engagement by involving technical sales to clarify scope, engagement, deliverables, and expectations.
Project and Program Management:
Lead end‑to‑end project and program management activities, including planning, execution, monitoring, and delivery.
Oversee product delivery, site deployments, and technical development engagements to meet quality, scope, and timeline requirements.
Manage all aspects of customer engagement, including program strategy, milestones, and deliverables.
Monitor financial performance of projects and collaborate with offering management on pricing adjustments when necessary.
Manage scope, budget, and deadline with project managers to meet customer expectations.
Team Leadership and Collaboration:
Lead a team of direct reports in setting and achieving objectives aligned with corporate values and goals.
Act as an umbrella program manager, coordinating across program and project management functions within the company to streamline the customer interface and ensure cohesion.
Provide leadership and guidance to cross‑functional teams involved in the client’s projects and programs.
Coordinate and lead across various internal support functions throughout the product and project lifecycle.
Risk Management:
Identify potential risks and proactively implement mitigation strategies.
Monitor project progress and address issues promptly to minimize disruptions.
Assemble cross‑functional teams to resolve issues in quality, safety, manufacturing, etc., within a timely manner.
Post‑Sales Support:
Oversee post‑sales service and support activities, ensuring customer satisfaction and resolving any issues swiftly.
Act as liaison and escalation point for Service business and Customer Success Managers for the account.
Continuously seek opportunities to enhance the client’s experience and value from Vertiv’s products and services.
Minimum Qualifications

8–10 years of experience in program and project management, preferably in a customer‑facing role.
Strong leadership skills with the ability to lead and motivate cross‑functional teams.
Prior experience directly managing and developing a team.
Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders.
Strategic thinking and problem‑solving abilities.
Proficiency in project management tools and methodologies.
Excellent organizational skills and attention to detail.
Ability to thrive in a fast‑paced, dynamic environment.
Prior experience in the data center industry and knowledge of power and thermal products.
Education and Certifications

Bachelor’s degree in engineering, operations, or a related technical field (required).
MBA preferred.
Physical Requirements

No special physical requirements.
Environmental Demands

Standard office environment. Working in the office full time is required.
Travel Requirements

5–10%
Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply, you can request help by sending an email to help.join@vertiv.com.

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