Office Manager / Creative Admin

Overview
We are seeking an experienced Office Manager to oversee our 3PL dropship operations, with a focus on customer-facing systems. The ideal candidate will have hands‑on experience in shipping and receiving, excellent bilingual communication skills, and the ability to manage driver check‑ins and Customer Service Representatives (CSRs). Familiarity with AI tools is a plus to enhance operational efficiency.

Responsibilities

Oversee and coordinate day‑to‑day office operations of the 3PL dropship facility

Manage shipping and receiving processes to ensure timely deliveries

Conduct regular check‑ins with drivers and maintain updated delivery schedules

Provide support and training to Customer Service Representatives

Ensure compliance with company policies and operational procedures

Resolve customer inquiries and issues in a timely manner

Utilize AI tools to streamline processes and enhance operational efficiency

Prepare and maintain accurate operational reports and documentation

Minimum Requirements

High school diploma or equivalent; Bachelor’s degree preferred

Minimum of 3 years of experience in office management or logistics

Proven track record in a customer‑facing role

Strong computer skills including proficiency in Microsoft Office Suite

Ability to work in a fast‑paced environment

Preferred Requirements

Experience with dropshipping logistics and supply chain management

Familiarity with warehouse management systems

Previous experience in AI integration within operational processesKnowledge of inventory management best practices

Leadership experience in a customer service setting

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