Sr. Account Manager

Overview
Join the global leader in responsible marketing activation services. HH Global helps brands turn growth ideas into measurable impact through responsible marketing activation. We connect brands to customers and deliver sustainable marketing activation at scale, with over 4,000 colleagues across more than 55 countries.

Purpose of the Job
Senior Account Manager to lead day-to-day account operations, strengthen client partnerships, and drive service excellence within a complex, high-profile client environment. The role partners with the Account Director to ensure operational delivery, client satisfaction, commercial performance, and growth objectives. This position oversees a dedicated client service team and coordinates across internal teams, suppliers, and client stakeholders.

Location
This position is based onsite or near-site at our client office in Whippany, New Jersey, to support regular in-person collaboration with client stakeholders.

Key Responsibilities

Client Leadership & Relationship Management

Build and maintain strong, trusted relationships with client stakeholders across functions and levels.

Serve as the primary day-to-day leadership contact for operational matters, escalations, and service delivery topics.

Demonstrate professionalism, accountability, and responsiveness in all client interactions.

Establish clear ways of working that improve communication, transparency, and partnership effectiveness.

Operational Excellence

Lead day-to-day account operations to ensure projects are delivered on time, within scope, and to agreed service levels.

Oversee workflow prioritization, capacity planning, issue resolution, and execution consistency across the team.

Drive continuous improvement initiatives that simplify processes, reduce friction, and improve service outcomes.

Maintain governance across briefs, approvals, timelines, reporting, and operational controls.

Team Leadership

Provide direction, coaching, and support to account team members and cross-functional partners.

Create a culture of ownership, urgency, collaboration, and high standards.

Ensure responsibilities are clearly defined and aligned to business priorities.

Identify development opportunities and build bench strength across the team.

Strategic Partnership Support

Support preparation and delivery of Quarterly Business Reviews, business updates, and executive presentations.

Identify new opportunities, unmet client needs, and strategic solutions leveraging HH Global's capabilities.

Champion innovation, sustainability, and value-added ideas that deepen the client partnership.

Escalation & Problem Solving

Act as a calm and effective escalation leader during urgent or sensitive situations.

Diagnose root causes, align stakeholders, and implement sustainable corrective actions.

Navigate ambiguity and competing priorities while maintaining client confidence.

Experience, Skills & Education

Minimum 8+ years of experience in account management, client services, marketing operations, production, procurement, or related commercial environments.

Proven success managing high-volume and/or highly complex client accounts.

Strong experience leading teams and coordinating cross-functional resources.

Demonstrated ability to build credibility with senior stakeholders and manage challenging client environments.

Commercially astute with understanding of revenue, profitability, service models, and growth strategy.

Excellent written, verbal, and presentation skills with executive presence.

Strong analytical, organizational, and problem-solving capabilities.

Ability to manage multiple priorities in a fast-paced, changing environment.

High proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams; Copilot preferred).

Bachelor's degree or equivalent relevant experience preferred.

Company Benefits

Healthcare, Dental, Vision Insurance.

Short-term and long-term disability coverage.

401k with discretionary company match.

16 days of PTO with 9 company holidays + 3 floating holidays.

Compensation
The US base salary range for this position is $110,000 to $125,000 annually. Actual compensation packages are based on factors including skill set, experience, education, certifications, and work location. The total compensation package may include annual bonus targets, benefits, and other incentives beyond base salary. The range may differ by location due to cost of labor.

Equal Opportunity
HH Global is an equal opportunity employer and considers all qualified applications without regard to protected characteristics.

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