Leading the subscription renewals process, the full-time Renewals Manager will ensure timely and accurate customer renewals while collaborating with internal stakeholders to define pricing and drive renewals to closure in a remote environment.
Key responsibilities
Lead renewals strategy for assigned customers and partner with Customer Success to close renewals promptly
Provide guidance on renewal pricing strategies and prepare proposals, including contract negotiations
Utilize Salesforce to track renewal status and participate in forecasting meetings to report on renewal metrics
Required qualifications
2+ years of experience in Account Management or Customer Success with renewals oversight in a B2B or SaaS environment
Proven track record of exceeding retention targets
Proficiency in Salesforce or other customer success and CRM tools
Strong analytical and negotiation skills
Exceptional interpersonal skills for collaboration with cross-functional teams
Renewals Manager
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Contract