Client Service Lead - Third Shift

Crane Worldwide Logistics - 3780 Tradeport Ct - Responsibilities: Respond to orders, general client inquiries, invoice questions and client complaints; Record consistent problem areas and resolve issues with orders, delivery dates or service; Resolve client complaints by determining causes and selecting best solutions; expedite corrections or adjustments and follow up to ensure resolution; Handle client responses that may require deviation from standard procedures; Provide leadership, coaching and training to a team of client service specialists