Customer Onboarding Specialist - Coffee (Upstate New York)

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood.

This position is not eligible for Visa Sponsorship.

Nestlé Professional Solutions is hiring a Customer Onboarding Specialist in the Upstate New York (Albany, Syracuse, Binghamton) area to partner with Customer Account Leads, Distributors, and Service Teams, to onboard new business and grow with our existing customers. This is a field‑based role with the preferred home‑office base in Upstate New York.

The role is responsible for all facets of customer onboarding and continued customer service, including equipment installation, training, compliance, and service coordination in their geographical territory.

Responsibilities

Ordering, scheduling, and coordination: Manage installations and ensure site readiness for all new and existing accounts within the assigned territory.

Salesforce proficiency: Utilize Salesforce to communicate effectively, manage operations, and track service needs with Service Supervisors and Technicians.

Training and presentations: Conduct onboarding and refresher training for new accounts, create training materials, and deliver presentations to diverse groups. Public speaking comfort is essential.

Collaboration: Work closely with customer account leads, distributors, and service teams to ensure successful onboarding and identify incremental and cross‑selling opportunities.

Operational management: Oversee product compliance with Nestlé Professional Solutions owned dispensers and optimize brand merchandising at the point of consumption.

Physical involvement: Be prepared for physical tasks, including setting up coffee machines and equipment, while managing both mental and physical demands of the role.

Qualifications

Proven experience in food and beverage operations and project management skills.

Familiarity with Salesforce or other CRM systems is essential.

Intermediate skills in Microsoft Office (Email, PowerPoint, Word).

Ability to work variable hours, including evenings and weekends, and to travel extensively.

Strong problem‑solving skills and the ability to analyze issues to provide effective business solutions.

Benefits

Company Car for professional and personal use.

Growth opportunities: You own your career and we provide limitless opportunities to grow.

Total rewards: Excellent benefits and compensation, including a 401k with company match, health care coverage, and other competitive benefits.

The approximate pay range for this position is $90,000.00 to $115,000.00. This range is a good faith estimate and final compensation may vary based on factors such as knowledge, skills, and geographic location.

Hundreds of veterans and public service members are invited to bring the flexibility, agility, and leadership skills they gained in service to this role. Nestlé seeks skilled individuals, including those with disabilities, to join our inclusive work environment.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or dial 1‑800‑321‑6467.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

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