Italian Support Specialist for Social Media Platform - Work In Athens, Greece

Italian Support Specialist for Social Media Platform
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world‑class employers across a wide range of industries. We specialise in placing skilled professionals in roles that match their language abilities, career ambitions, and personal goals — ensuring a seamless and rewarding experience every step of the way.

Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a talented and motivated Italian‑speaking professional to join a globally recognised social media platform as an Italian Support Specialist in Greece. Based on‑site in the vibrant city of Athens, this role places you at the heart of the social media industry, where you will deliver premium‑quality customer and content support to Italian‑speaking users across a fast‑paced, digitally driven environment.

Key Responsibilities

Provide high‑quality, empathetic support to Italian‑speaking users of the social media platform via live chat, email, and ticketing systems, resolving inquiries efficiently and professionally.

Review and moderate user‑generated content on the social media platform in accordance with community guidelines, platform policies, and content standards.

Investigate and escalated reports of inappropriate content, suspicious activity, or policy violations, ensuring a safe and positive experience for the Italian‑speaking user community.

Assist Italian‑speaking users with account management issues, including login difficulties, privacy settings, and profile configuration on the platform.

Stay continuously updated on the latest social media platform features, product updates, and policy changes in order to deliver accurate and relevant guidance to users.

Collaborate with internal teams, including trust and safety, product, and quality assurance, to flag emerging trends and contribute to platform improvement initiatives.

Document all support interactions thoroughly and accurately within internal case management systems, maintaining high standards of data quality and reporting.

Consistently meet or exceed individual and team performance targets, including response time, user satisfaction scores, and quality benchmarks set by the social media platform.

Requirements

Native or fluent Italian language skills (both spoken and written) are essential for this role.

Valid EU passport or the legal right to live and work within the European Union.

A genuine interest in and enthusiasm for social media platforms, digital communication, and online communities.

Strong written communication skills with excellent attention to detail, grammar, and tone.

Ability to work effectively under pressure in a dynamic, fast‑paced social media environment, managing multiple tasks and priorities with professionalism and composure.

Prior experience in customer support, content moderation, community management, or a related field within the social media or digital industry is highly advantageous, though not strictly required.

Comfortable working on‑site in Athens, Greece, and able to commit to relocation as part of the Italian Support Specialist position.

Benefits

Competitive monthly salary that reflects your skills, experience, and the demands of the social media industry.

Fully paid training programme to ensure you are thoroughly prepared and confident in your role from day one.

Comprehensive health insurance coverage for your peace of mind and wellbeing.

Fully paid relocation package, including flight to Athens, airport transfer, and hotel accommodation upon arrival.

Monthly performance bonus rewarding dedication, hard work, and outstanding results.

Two extra salaries per year in the form of a 13th and 14th salary.

A supportive, multicultural, and professionally stimulating work environment within one of the world's most exciting industries.

Additional career development opportunities, team events, and the chance to grow with a global social media platform.

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