End User Experience & Service Delivery Insights Lead

Irvine Technology Corporation is seeking a Customer Experience Specialist to serve as a bridge between IT End User Services and business stakeholders in a hybrid San Diego setting. You will improve service delivery, increase visibility into IT operations, and help leadership make informed decisions through reporting and communication.
In this role, you’ll develop executive dashboards, coordinate incident management, and work with Service Desk, Desktop Support, and Infrastructure to identify

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