Customer Specialist I HME

Customer Specialist I HME

Be the First Point of Care in Helping Patients Get What They Need
We are looking for a friendly, detail-oriented Customer Service Specialist I to join our Home Medical Equipment & Infusion team. In this role, you will be an important connection point between patients, providers, and care teamshelping ensure timely access to equipment and services that improve quality of life.
This is a great opportunity for someone who enjoys helping others, thrives in a fast-paced office environment, and wants to grow their career in healthcare operations. You'll be part of a supportive, team-oriented workplace where your work directly supports patient care and recovery at home.
We value collaboration, learning, and professional growthand we provide opportunities to develop new skills and advance within our organization.
What You'll Do
Serve as the first point of contact at the front desk and by phone for patients, caregivers, and healthcare partners
Answer incoming calls and provide helpful, professional support in a high-volume environment
Process referrals and service requests from Case Managers, Referral RNs, physicians' offices, ancillary services, and other referral sources
Coordinate and track orders for Home Medical Equipment & Infusion services to ensure timely fulfillment
Communicate clearly and compassionately with clients and internal departments
Maintain accurate documentation and update systems with patient and order information
Support daily office operations and assist with general administrative tasks as needed
Contribute to a positive, team-focused environment that supports patient care
What We're Looking For
High School Diploma or GED required
Strong communication and customer service skills
Ability to stay organized and manage multiple tasks in a fast-paced environment
Equivalent combination of education and experience accepted
1+ year of related experience preferred (healthcare, customer service, or office setting)
Additional experience with medical terminology, data entry, or pharmacy processes is a plus
Positive attitude, teamwork mindset, and willingness to learn
What We Offer
A meaningful role supporting patients who receive care at home
A supportive, team-oriented work environment where your contributions matter
Training and opportunities to build healthcare and administrative skills
Career growth opportunities within Home Medical Equipment, Infusion, and broader healthcare operations
A workplace culture built on respect, teamwork, and continuous learning
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.