Content Enablement Specialist

Content Enablement Specialist

The manager would prefer this be an onsite position in Cleveland, OH or Buffalo, NY however she would be open to remote for the right candidate. Job Summary The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to authoring and maintaining shared services content, enabling line of business authoring through onboarding and ongoing support, GenAI support and optimization, and monitoring and improving content quality, consistency, and performance. The position requires both technical aptitude (AI + platform workflows) and content judgment.
Essential Functions
Shared Services Content Authoring
Create and maintain enterprise shared content within enterprise Knowledge Management software.
Structure content for clarity and usability, AI consumption and search effectiveness.
Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
Enable Line of Business Authoring through Onboarding and Ongoing Support
Support onboarding of new LOBs into KM platform
Provide guidance on authoring standards, templates and structure, best practices for AI-ready content
Facilitate working sessions to help SMEs successfully publish content
GenAI Support & Optimization
Support and refine AI-enabled capabilities, including AI-generated draft content, content similarity and consolidation recommendations, staleness detection, smart tagging and metadata generation, content performance insights (engagement, usage trends)
Assist with prompt design and tuning, testing GenAI outputs for accuracy and consistency, monitor performance and recommend improvements
Testing & System Support
Execute testing on content workflows, GenAI capabilities
Troubleshoot issues and support root cause analysis
Ensure adherence to system requirements and user expectations
Required Qualifications
Strong written and oral communication skills
Strong communication skills across technical and business audiences
Analytical thinking and problem-solving ability
Experience with knowledge management or enterprise content platforms
Familiarity with Agile delivery practices
Preferred Qualifications
Experience working with GenAI tools or AI-enabled workflows
Experience in regulated environments (banking, financial services, healthcare, etc.)
Skills / Competencies
Ability to work across multiple priorities and stakeholders
Strong attention to detail and quality
Technical curiosity and ability to learn evolving AI capabilities
Facilitation and stakeholder support skills
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."